Discover this week's #AskTheCEO episode and learn how to deal with difficult clients. Where people work together problems can and most certainly will occur. Good resources are needed when dealing with difficult clients in complex environments.
Everyone knows them, who works with clients had them, we are speaking about the difficult ones. When a client relationship has turned into a state of “difficult” work will most certainly become stressful, and productivity drops. Today we’ll examine some important waypoints on the customer’s journey starting with the right onboarding, handling difficult situations in complex circumstances, getting to the core of problems up to a consensual termination of the business relation.
💡 QUESTIONS AND VIEWS HIGHLIGHTED IN THIS EPISODE:
♨ EXCERPTS YOU MIGHT WANT TO JUMP IN
01:50 Getting started with a new client the right way
04:45 Setting the right expectations
06:57 Hiding or confronting difficulties?
13:20 De-escalation and getting back to a common ground
20:32 Ending client relationships in a good way
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For our international community. This is an English episode and you can find the transcript of this conversation now in more than 20 languages, on our Blog, at HappyScribe Public, or watch the video with subtitles for this episode on our YouTube Channel. You'll find all the links in the show notes below.
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